Refund Policy

gohide Pro is sold as a one-time, perpetual license for one computer, and is backed by a 3-day money-back guarantee.

Try before you buy

gohide offers a free edition with no time limit (the core hiding features, for up to 3 apps). It lets you confirm — at no cost — that the app runs correctly on your hardware and Windows version and that its core features meet your needs. We recommend evaluating the free edition before purchasing.

One activation per purchase

Each purchase activates gohide Pro on one computer at a time. Moving to a new computer? Unbind the old one yourself on the Manage devices page with your license key, then activate the new one — at no charge. Reinstalling Windows on the same computer doesn't need unbinding. If you get stuck, email support@gohide.net and we'll do it for you.

3-day money-back guarantee

If gohide Pro isn't right for you, you can request a full refund within 3 days of your purchase — no complicated conditions. Your refund is returned to the original payment method.

Because the license works offline once activated, a refund requires that your license is deactivated first, so it can no longer be used after the money is returned. We take care of this for you when you request the refund — it only takes a moment.

How to request a refund

Email support@gohide.net within 3 days of purchase with the email address you used to order and your license key. We'll deactivate your license, confirm with you, and issue your refund to the original payment method — typically within a couple of business days.

After the refund window

After the 3-day window, if gohide Pro does not function as described, we still want to help. Email support@gohide.net with your order details and we will work with you to put it right.

Earlier purchases in the Microsoft Store

gohide Pro is no longer sold inside the Microsoft Store version of the app: like every other purchase, it is a license key from this website, for one computer. If you bought Pro inside the Store version earlier, you paid Microsoft, not us. Microsoft treats add-ons as non-refundable unless the law where you live says otherwise; any refund request goes to Microsoft, in your Microsoft account (account.microsoft.com → Order history). That purchase keeps working: it unlocks Pro on up to 10 computers where you use the same Microsoft account (the Microsoft Store maximum). To free one of them, open License → “Manage devices…” in gohide on any of those computers.

Your statutory rights

Nothing in this policy limits any rights you may have under the consumer-protection laws that apply to you.